REFUND POLICY GOURMET GRANOLA

Refund Policy Gourmet Granola

Effective Date: 1.49pm 27 May 2025.

 

At Gourmet Granola, we take great pride in delivering fresh, high-quality granola to our customers. Due to the nature of our food products, we maintain a strict refund policy as outlined below.

 

1. No Refunds for Transit-Related Damage

Once your order has been dispatched and is in the care of Australia Post, Gourmet Granola is not liable for any damage, delays, or loss that may occur during shipping. This includes:

• Crushed or damaged packaging

• Melted or broken ingredients

• Delays caused by postal services

 

We do not offer refunds or replacements for any issues caused during transit. For transit-related issues, we recommend contacting Australia Post directly.

 

2. Refund Eligibility

Refunds will only be considered under the following condition:

• The product itself (granola) has been compromised prior to delivery – e.g., contamination, incorrect product, or spoilage clearly due to a packing or preparation error on our part.

 

To be eligible for a refund:

• You must contact us within 12 hours of receiving your order

• You must provide clear photographic evidence of the compromised product

• The product must not have been consumed

 

We reserve the right to determine refund eligibility upon review of the evidence provided.

 

3. Refund Process

If your refund request is approved:

• A refund will be processed to your original payment method within 5–10 business days

• You will receive an email confirmation once the refund has been issued

 

4. Contact Us

If you believe your granola has arrived in a compromised condition (unrelated to shipping damage), please reach out to us with the required details at:

 

Gourmet Granola

Email: gourmetgranolaqld@gmail.com